How to submit a claim

Submit a claim, in five easy steps. Find out everything you need to know about submitting
a claim with Assurant Risk Consultants here.

1. Notify US

All claims must be reported to Assurant within the prescribed period stated in the policy wording

2. Claim Forms

The appropriate claim forms are available on the Download Library 

Download forms

3. Notify the police

Your client must report any loss or damage to the police within
24 hours

4. Submit Documents

Once your client has completed the claim form, email it to us together with the necessary supporting documentation at and Once we have received notification of the claim one of our claims specialist will be in touch to guide you through the process. Where necessary, our claims department may appoint a loss adjuster or investigator.
Read more

5. Contact US

If you are having any difficulties, please feel free to contact our claims team on 083 264 6171


Motor vehicle accidents

Information needed

  • Fully completed claim form Quote for the loss / repairs 
  • A clear photocopy of your South African driver’s license, 
  • or a valid SADC license

Motor vehicle accidents with
 Another party Involved

Additional Information Need

  • Name, contact details and ID number of other party
  • Vehicle registration & vehicle make of other party 
  • Insurance details of the other party 
  • If you have taken any photos at the accident scene, please let us have  these too. 
  • Do not negotiate directly with the other party or make any promises. Please contact us immediately if you receive any correspondence from other party

Stolen Cell phones & tablets

Information needed

    Provide an ITC number from your service provider and
    SAP reference number


Information Needed

    Your client will need to submit an activation report from
    their alarm service provider if the policy has a burglar alarm clause noted

Damaged Household
& personal Effects

Information needed

    A damage report which indicates the cause of the damage will be required. Your client must not dispose any damaged items unless we have confirmed this to be in order. Please also please supply us with a quote for the loss / damaged items (two quotes)

Tips & Hints


If your client is unhappy with the outcome of their claim, please lodge a complaint by following the guide here



Vehicle keys - whenever the vehicle has been stolen / written off, we will need the vehicle keys and the spare keys


The quality of the information you provide us with has a direct impact on our ability to settle your client’s insurance claim efficiently