How to lodge a complaint
How you can send your complaint to us:
Send an email to complaints@assurant.co.za Call us on +27 12 548 0579 / 0503 / 7910
Our commitment to you:
Within 6 (six) weeks of us receiving the complaint, the client will receive:
• A final resolution, and
• An outcome to their complaint
If the client is still not satisfied:
The letter regarding our decision and reasons therefor will also outline the clients options for internal or external resolution, should they still not be satisfied
What we need from you:
• The client’s name and their contact details
• Their claim number
• A brief description of the problem
Your claim will be acknowledged:
All complaints are acknowledged, in writing, within 48 hours
In conclusion:
At the end of the process, a letter will be sent to inform the client of our decision as well as the reasons for said decision
Our complaints policy:
Our complaints policy is available on the Download Library page