How to lodge a complaint

How you can send your complaint to us:

Send an email to Call us on +27 12 548 0579 / 0503 / 7910

Our commitment to you:

Within 6 (six) weeks of us receiving the complaint, the client will receive:
• A final resolution, and
• An outcome to their complaint

If the client is still not satisfied:

The letter regarding our decision and reasons therefor will also outline the clients options for internal or external resolution, should they still not be satisfied

What we need from you:

• The client’s name and their contact details
• Their claim number
• A brief description of the problem

Your claim will be acknowledged:

All complaints are acknowledged, in writing, within 48 hours

In conclusion:

At the end of the process, a letter will be sent to inform the client of our decision as well as the reasons for said decision

Our complaints policy:

Our complaints policy is available on the Download Library page

Lodge a complaint